Terms and Conditions | Rebecca Anne Designs

TERMS & CONDITIONS

The following terms and conditions apply to all relationships between you, the client, and Rebecca Anne Designs, the designer based in Somerset, England, UK. By commissioning to work on a bespoke design, it is not necessary for clients to have signed an acceptance of these terms and conditions for them to apply. If a client accepts a quotation from Rebecca Anne Designs and paid a deposit then the client will be deemed to have satisfied themselves as to the terms applying and have accepted these terms and conditions in full. The ‘product’ covers any items the client has made payment for from Rebecca Anne Designs, be this a veil or otherwise.

Please read the terms and conditions carefully. Any purchase of Rebecca Anne Designs’ services implies that you have read and accepted these terms and conditions.

Sharing ideas

Initial consultations are a way of the client and the designer communicating ideas and deciding on a design together. The client is encouraged to share images of their wedding dress/outfit as well as any images, drawings or descriptions of ideas they may have to steer the creative direction and ensure the designer understands the clients vision. It is through these consultations that the designer is able to produce an individual quote for the clients bespoke bridal design.

Initial consultations via email are free of charge for up to 1 hour of communication time. Time spent discussing or changing ideas beyond this will be charged at an hourly rate of £45.

30 minutes zoom calls are offered at £25 for an initial design consultation. Should the client wish to go ahead with an order, this £25 is redeemable against the cost of their order.

Deposits

Once a design brief is set and a quote has been produced, the client is asked to pay 50% of the total. This deposit secures the client in the designer’s schedule to design and to create the client’s product to be delivered 6 weeks prior to the clients wedding date. Deposit invoices must be paid within 7 days of issuing to secure the price quoted and the dates in the design schedule. Deposits are non-refundable but transferable to another design only at the designer discretion.

Balance

The remaining balance plus postage costs are due once the designer is commencing the making process (usually 6 weeks before the wedding date for UK clients). Balance payments must be paid within 7 days of issuing. The designer is happy to discuss payment plans if the client would prefer to pay the balance spread over a timeline - this must be agreed between both parties on payment of the deposit. Clients products will not leave the studio of Rebecca Anne Designs until payment is received.

Quotes and design details

Individual quotes are created based on, but not limited to, an estimate of the amount of hours or days required to design the embroidery, stitch the designs and create the product itself. The client and the designer work in partnership so the client will be included in the design journey which includes receiving a sample of their bespoke embroidery along with a design sketch of their product. At this point, the client can give feedback to the designer on the design aspects. The designer’s priority is that the client is happy and so is flexible on making small amendments to the initial design. However, the designer puts a limit on how many amendments and changes can be made. The client can discuss up to two rounds of reasonable design amendments which, once completed by the designer, will be shared via email to confirm the final design. The client will be charged at an hourly rate of £45 for amendments beyond this point or if the amendments are significantly changing the design from the original idea. These amendments must be agreed on before work commences on the clients product.

Please note that under no circumstance will design alterations be added to a product once it has been completed. Any changes you wish to make must be communicated before the work commences. If changes are considered and applied once production has commenced, these will be at the discretion of the designer and could incur additional charges to the client.

Embroidery designs

Rebecca Anne Designs remains at all times the sole owner of all designs created, including bespoke embroidery designs and sketches. Under no circumstances can a client add on details to their Rebecca Anne veil post production, for example adding a lace trim outsourced with a seamstress or another designer. Rebecca Anne veils should not be changed in any way once recieved by the client. The designer reserves the right to use bespoke creations in any form. Designs may later become part of Rebecca Anne Designs 'main collection' and/or offered as design options to future bespoke clients in the same or in an amended format. Exclusivity is available upon request and would be subject to licensing fees.

All designs (main collection and bespoke commissions) are the intellectual property of Rebecca Anne Designs and cannot be copied, reproduced, modified or adapted in any way. Copyright belongs, at all times, to the designs and the client is not permitted to recreate any elements of a design for any purposes.

Delivery, postage and packaging

Delivery Times: Delivery times are estimates and are not guaranteed. Rebecca Anne Designs shall not be liable for any losses, delays, damages, or charges incurred by the client as a result of postal service issues.

Courier Responsibility: The responsibility for the delivery falls to the courier and their insurance.

Shipping Method: All veils are shipped using a tracked, insured, and signed-for service.

Lost or Damaged Items: In the unlikely event that a veil is lost or damaged during transit, Rebecca Anne Designs will file a claim on the courier's insurance to cover the costs of remaking the veil.

UK Clients: Products are sent with Royal Mail (tracked, signed for & insured) and should arrive with the client by 1pm the next day.

The client’s veil will be lovingly wrapped in acid-free tissue paper and beautifully packaged in a branded keepsake box. The client also receives a complementary branded garment bag and veil hanger for the perfect hanging and storage solution before the wedding The client will also receive a veil clip to hang your veil from the comb on the day of the wedding.

International Clients: Products are sent by UPS (tracked, signed for & insured) and should arrive with the client 3 to 7 days after dispatch. Rebecca Anne can deliver worldwide. The client may be required to pay customs charges once your parcel arrives at its country of destination. It is the clients responsibility to be aware of their own country's custom rules and to pay any fees on delivery.

Priority Service Charge

UK and International Clients:

All pieces created by Rebecca Anne Designs are bespoke and handmade to order and therefore must be scheduled with a time frame determined by the designer. The designer schedules UK clients' veils to be made and sent 6 weeks before a wedding date. This ensures the client has their veil in good time before the wedding date. Prior to the date of dispatch, the designer requires a minimum of 6 weeks to design and make the clients veil. This means a standard lead time is 12 weeks for UK clients. Any time frame less than 12 weeks may incur a Priority Service charge of 10% to 15% (minimum £50) depending on design and timescale.

- For both international and UK clients, the designer reserves the right to ask for payment in full on orders with less that the 12 week lead time -

Bespoke orders

Bespoke commissions with Rebecca Anne Designs are scheduled to be made and delivered 6 weeks before the clients wedding date unless another time has been agreed upon the order being started. The designer works alongside the client during the designing and making process so any changes in delivery lead times will be communicated.

Holding Deposit

The designer offers a holding deposit scheme whereby a client can be scheduled in for a bespoke veil without a design confirmed. This scheme is used at the discretion of the designer and the deposit paid is non-refundable. If the client decides not to move ahead with an order, the deposit is non-refundable. A date will be agreed between the designer and the client as a deadline for the client to confirm their design. At this point, the remaining payment on a 50% deposit (half the payment on the design chosen) will be due. If the client fails to confirm their design on time, it will affect the lead time on their veil competition. Where lead times are not suitable, it is also possible that the designer will not be able to accept the clients final order and so the order will be void. In this instance too, the deposit it non-refundable.

Postponements

The client agrees to contact Rebecca Anne Designs as soon as possible if any changes need to be made to the delivery date and the designer will accommodate these changes where possible. Movements of dates in the design schedule and production schedule may incur additional fees as a result of, but not limited to, price increase in materials, upgraded equipment and systems, workmanship, Priority Service charges etc. Any additional costs incurred as a result of postponement will be invoiced to the client. Under no circumstances will a refund be provided - the designer does not offer refunds. The designer reserves the right to refuse a change in date if schedules won’t allow and the client will receive their balance invoice and product as originally planned.

Cancellations and refunds

Due to the handcrafted and bespoke nature of Rebecca Anne Designs products, refunds are only offered in the unlikely event of the piece being faulty. It is the buyer's responsibility to check their product on delivery and contact the designer within 3 days to report any damage, faults or incorrect designs.

Orders placed and confirmed by deposit can be cancelled in writing providing no work has commenced on the piece. Deposits paid are non-refundable. If work has commenced prior to notice of cancellation from the client, the full payment becomes due.

Timelines set out and agreed between the client and the designer when the bespoke veil order is placed must be adhered to as a contractual agreement. If the client fails to adhere to timelines set for confirming and approving design details, they are in breach of contract and their completion date can be affected and even cancelled. In the event of the designer cancelling the order under these circumstances, the client will recieve a partial refund to account for time spent on the order up to that point.

Rebecca Anne Designs is not liable for failure to deliver goods due to circumstances beyond our control.

Veil lengths

Part of the service of working alongside Rebecca Anne Designs is the advice on veil length. The designer has a wealth of experience to advise on veil styles and lengths but as most consultations are done virtually, it is the responsibility of the client to confirm the length (from comb to end). the designer advises that a full length veil should fall 20-25cm beyond the dress train. The client's boutique should be able to confirm a length they would recommend with the client's dress or the designer is happy to book a video call with the client to help take measurements whilst they are in their dress.

Veil designs

No two veils are the same. The veil you choose is made-to-order and a set process follows of the design placement on the tulle by hand, machine embroidery and hand-finishing. It will be as you have seen online, or tried on with a stockist, but designs may vary slightly due to the nature of the process i.e a slightly different angle or placement of part of an embroidery design. Even when purchasing a set design, each Rebecca Anne veil is truly unique. With a full bespoke design, the designer includes the client in the process and will ensure they have approved the design at key stages.

General

Veils are always hand sewn onto a gold metal comb unless otherwise requested veil loops.

Every effort has been made to represent the products accurately. Unfortunately Rebecca Anne cannot accept responsibility for any variations in the appearance of colour/hue of the materials due to the computer equipment or software used by our customers and the photographic lighting and editing of the photographs. If you would like to receive sample swatches of the tulle before placing your order, please contact Rebecca directly on info@rebeccaannedesigns.co.uk.